Introduction:
As Counties continue embracing technology to improve governance and public service delivery, Murang’a County has taken significant steps to make services more accessible, efficient, and citizen-centered through the My Murang’a App. Developed by the County Department of Information and Communications Technology, the mobile application provides residents and businesses with a convenient digital platform to access County services anytime and from anywhere. Notably, the app was developed entirely by County ICT staff, resulting in no additional development costs to the County Government.
The app was developed in response to challenges that previously affected service delivery, including long queues, slow manual processes, and limited access to information. Residents were often required to physically visit County offices to access services, making the process time-consuming and inconvenient. The County therefore sought to leverage technology to simplify service delivery, improve efficiency, and strengthen engagement between citizens and the County Government.
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